9wicket FAQ —
Your answers, right here

No, each person may only open one account. If multiple accounts are found belonging to the same person, they may be permanently closed and the balances forfeited. Please follow this rule to ensure safe and fair gaming.

First, make sure you entered the correct mobile number and that your network signal is stable. Wait 1–2 minutes. If the OTP still doesn't arrive, click the "Resend OTP" button. If the problem persists, contact 9wicket Live Chat support.

After logging in, you can update your name, email, and address from the "Profile" section. To change your mobile number, you will need to contact support and verify your identity. Some details may become locked after KYC verification.

You can easily deposit on 9wicket via Mobile Banking, Nagad, and Rocket. Bank transfers and select online payment gateways are also supported. All methods offer instant or fast processing.

The minimum deposit is generally BDT 100 onwards. The maximum amount varies by payment method and account level. VIP members can deposit at higher limits. For more details, VIP Page here.

Deposits via Mobile Banking, Nagad, or Rocket are generally Within 5 minutes is credited to your account. Bank transfers may take a little longer. If more than 15 minutes have passed, contact support with your transaction reference number.

9wicket does not charge any deposit fees. However, your payment provider (such as Mobile Banking or Nagad) may apply a small transaction fee. Check your mobile banking app's fee schedule for details.

Most withdrawal requests are Within 24 hours Processed within the standard timeframe. Mobile Banking and Nagad are typically faster. Minor delays may occur on weekends or public holidays. Large withdrawal amounts may require additional verification.

Minimum withdrawal amount BDT 500. The maximum limit depends on your account's VIP level and verification status. Accounts with completed KYC have significantly higher withdrawal limits.

The reason for rejection is usually communicated via email or notification. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Correct the issue and resubmit your request. Contact Live Chat for further assistance.

After your first deposit as a new 9wicket member, Welcome Bonus You may also receive free spins and cashback offers during your first week. Promotions are updated regularly, so check the promotions page often.

Bonus funds cannot be withdrawn directly. Each bonus has a specific Wagering Requirement applies — meaning the bonus amount must be wagered a set number of times. Once the requirement is met, winnings from the bonus become withdrawable.

Log in daily to automatically receive your Daily Login Reward. Some bonuses need to be claimed manually — go to the "Promotions" section, browse active offers, and hit "Claim". The more consecutive days you log in, the higher your bonus amount grows.

9wicket offers:

• Sports Bet: Cricket, football, tennis, kabaddi, and 100+ more sports
• Live Casino: Baccarat, Blackjack, Roulette, Dragon Tiger
• Fish Game: Multiplayer Fishing Game — View Fish Game Page
• Bingo: Exclusive bingo tables — explore Bingo Page
• Slots & Virtual Games: Hundreds of slot machines and virtual sports

Minimum Bet BDT 50 onwards. Maximum bet limits vary by event and market. Major tournaments (such as the World Cup or IPL) typically have higher limits. Higher bet limits apply for VIP members.

9wicket's system automatically attempts to restore your connection. If you lose connection before a game round ends, the outcome is determined by the server record. Your bets and balance remain safe. If you experience any issues, check the round record in your game history.

VIP members enjoy: higher bonuses, faster withdrawals, a personal account manager, exclusive promotions, and higher betting limits. The higher your VIP level, the greater the benefits. For more details, VIP Page here.

VIP points are earned automatically with every bet and game you play. The higher your bet amount, the faster your points accumulate. Once you reach a set points threshold, you advance to the next VIP level.

9wicket app directly Download page for download. Android users can download the APK file and install it — just enable "Install from unknown sources" in your phone's settings. iOS users can add the web app to their home screen.

Yes, you can log in with the same account across the app, mobile browser, and desktop. Your balance, bet history, and bonuses are all synced across every platform. On the platform page Full details available.

When a new update is available, you'll receive an automatic notification when you open the app. Download page to download the latest version and install it over the existing one — no data will be lost. Always using the latest version is recommended for security and best performance.

9wicket uses SSL encryption and two-factor authentication (2FA) to keep your personal information and financial transactions fully secure. Enable 2FA on your account for added protection, and never share your password with anyone.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes just 3–5 minutes.

Ways to contact 9wicket support:

• Live Chat: Click the chat icon at the bottom right of the website or app — available 24/7
• Email: [email protected] — responses typically within 2–4 hours

For urgent matters, always use live chat — it's the fastest option.

9wicket takes responsible gaming seriously. You can set daily or weekly deposit limits at any time. A self-exclusion option is also available if you need a break. For more details, Responsible Gaming page here.