9wicket Privacy Policy

1 Roles & Definitions

9wicket (https://9wicket.plus) is a trusted online gaming and Sports Betting platform in Bangladesh. We are fully committed to protecting the privacy of our members. This Privacy Policy explains how 9wicket collects, uses, stores, and safeguards your personal data.

By using 9wicket's services, you are considered to have accepted this Privacy Policy. Please read it carefully before creating an account.

• "We" / "9wicket" — The company that operates this platform.
• "You" / "Member" — Any person who uses the 9wicket website or app.
• "Personal Data" — Any information that can be used to identify you, directly or indirectly.
• "Processing" — Any operation involving the collection, storage, use, or deletion of personal data.

2 What Information We Collect

9wicket only collects the information needed to deliver quality services. We never gather unnecessary or excessive personal data.

3 Purpose of Data Use

9wicket uses your personal data for the purposes listed below. Each purpose has a legitimate basis, and protecting your interests is always our priority.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To keep gaming, betting, and other services running properly.
• Transaction Processing: To process deposits and withdrawals securely.
• Identity Verification (KYC): To comply with financial regulations and prevent fraud.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Personalized Experience: To send you relevant offers and notifications based on your preferences (you can opt out at any time).
• Product Development: To analyze and improve platform performance (using non-personally identifiable data).

4 Data Sharing Policy

9wicket never sells your personal data to third parties. However, limited information may be shared with trusted partners where necessary to operate our services.

• Payment Providers: Payment service providers such as Mobile Banking, Nagad, and Rocket receive the information necessary to complete transactions. They operate under their own privacy policies.
• Identity Verification Services: Licensed verification providers may access limited data for the KYC process.
• Law Enforcement Agencies: Data disclosure to government authorities may be required in response to valid legal orders or investigations.
• Technology Infrastructure: Server and cloud service providers have limited access to encrypted data for technical operations.

5 Cookies & Tracking

9wicket uses cookies and similar technologies on its website to enhance your browsing experience and ensure the site functions properly.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preference, theme, and other settings.
• Analytics Cookies: Used to understand which parts of the site are most visited. This data is completely anonymous.
• Security Cookies: Helps detect fraudulent activity and unauthorized access.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

6 Data Protection Measures

9wicket follows the highest industry standards to keep your data secure. Our multi-layered security measures are as follows:

• SSL/TLS Encryption: All communications between the site and servers are 256-bit encrypted.
• Database Encryption: All stored data is kept in an encrypted state at all times.
• Two-Factor Authentication (2FA): An additional layer of security can be added when accessing your account.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Limited Access: Only authorized personnel can access the necessary information.
• Suspicious Activity Monitoring: Our automated systems operate 24/7 to detect unusual activity.

7 Data Retention Period

9wicket does not retain your data longer than necessary. Once the purpose for which it was collected has been fulfilled and there are no legal obligations requiring retention, your data is securely deleted.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, transaction records may be kept for up to 5 years as required by law.
• KYC documents: Identity verification documents are deleted once the applicable legal retention period has ended.
• Cookies & Session Data: Session cookies are deleted as soon as the session ends; persistent cookies typically expire within 30 days.
• Customer Support Message: Automatically deleted 12 months after the issue is resolved.

8 Your Rights

9wicket believes every member should have full control over their own data. You have the following rights, and we respect each one of them.

9 Protection of Minors

9wicket strictly prohibits the use of its services by anyone under the age of 18. Our Privacy Policy places special emphasis on protecting the data of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect personal information from anyone under the age of 18.
• If a minor's account is detected, it is immediately closed and all associated data is deleted.
• Parents who have concerns can report them to our support team.

10 Policy Updates

9wicket may update this Privacy Policy from time to time. Changes may be made due to legal requirements, the introduction of new services, or improvements to our security practices.

• Registered members will be notified of any significant changes via email or app notification in advance.
• The effective date of any changes will be clearly displayed at the top of the page.
• Continued use of the platform after receiving a notification will be considered your acceptance of the updated policy.
• If you do not agree with any changes, you have the right to close your account.

11 Contact

For any privacy-related questions, complaints, or requests, please reach out to us. 9wicket's dedicated privacy team is always ready to help resolve your concerns.